At L’Unique, client satisfaction is a priority.
We want to better understand your needs and improve our service, so please let us know if you have any comments or complaints.
Use the following procedure:
Step 1: Inform us of your comment or complaint
First, call your broker about your comments or dissatisfaction with a product or service.
His or her contact information is found in the documentation you received when you purchased the product or service concerned. If you can't find the contact information, check our directory or call 1 800 463-4800.
Step 2: Request a review
If you are not satisfied with your broker's explanations, you can request a review by calling 1 800 463-4800. We will be happy to answer your questions.
Step 3: File a complaint
If you are still not satisfied after speaking with our Customer Service Representative, please fill out a complaint form and send it with all pertinent documents to the department in question.
The Complaints Officer will then investigate your complaint and provide you with a copy of the written statement of his or her recommendations. You will then receive a letter of response explaining what measures L’Unique has taken with regard to your complaint.
Step 4: Other options
In Quebec, the Autorité des marchés financiers is responsible for regulating insurance companies. Therefore, if you are dissatisfied with the process or the results of the investigation of your complaint, you may request that your complaint be transferred to the Autorité des marchés financiers. You may call the Autorité des marchés financiers toll free at 1 877 525‑0337 or at 418 525‑0337 in the Quebec City area.
Should you want further assistance with your complaint about property, automobile or business insurance, you may contact The General Insurance OmbudService (GIO). The GIO is a Canada-wide external independent body that can assist consumers with most disputes involving complaints that they have been unable to resolve with their insurer.
For more information regarding the GIO or to determine if your complaint falls within its mandate, visit its website at giocanada.org or call toll free, 1-877-225-0446.